At the heart of the WCAG standards are four areas of focus that keep websites accessible and usable for users of all abilities. An accessible website needs to feature content that is perceivable, operable, understandable, and robust.

Initiatives like fare incentives, staggered business hours, and real-time crowd data will minimize the risks — and instill confidence.

Subway and bus systems in the U.S. face financial peril as ridership collapses due to lockdowns. To keep transit alive, here’s a playbook for immediate and long-term fixes.

Need to rekindle your love of city planning? Georgia Tech has uploaded "The History of Urban Form," one of the most influential courses ever taught at the university by Professor Doug Allen.

Through sharp wit and legendary asides, Professor Allen reveals and analyzes the interconnected components of cities (mankind's largest artifacts) and displays their collective histories against the challenges of contemporary planning. Prepare to see the built environment in a new light.

As COVID-19 has spread across the world, and health agencies encourage “social distancing” as a means to limit contagion, it is like we are all taking part in some strange social experiment: What if all of a sudden, you couldn’t use almost any public space or public building? For two weeks? A month? Six months? 

The novel coronavirus has tested the durability of federal, state and local governments around the country and the world. This list of resources is meant to connect leaders with useful tools to aid in response efforts.

As COVID-19 continues to spread across the country, I’ve curated some resources from around the web for my state and local government network. I will do my best to keep this up-to-date over the…

Most of my friends know that I spend 20+ hours a week on video conference since 2013, so now that many people are working from home (by choice or by force) this week, I’ve gotten a lot of inquiries…

Five‐stages of potential digital divide barriers to inclusive technology access and usage in humanitarian relief and international development programs

Today is the day! Your online engagement site is going live, a culmination of months, perhaps years of work to foster internal buy-in, secure funding, identify projects, create content, gather images and finally launch your site. Congratulations! Now the real work begins. In my … Continued

As public servants, we understand the thanklessness and invisibility of many of our jobs. When we do good things, and do them well, we … Continued

Exploratory scenario planning (XSP) is a collaborative planning process to to build consensus and collaborative capacity to adapt and remain resilient in the face of uncertainty.

Last year I put up a post at around this time titled, Here's why you don't consult over Christmas. Guess read more

There's a massive bait-and-switch at the center of facial recognition technology.

A guiding framework for data providers, inside and outside of City Hall, to investigate and catalyze community use of information and open data.

What becomes of communities and regions after disasters like hurricanes, earthquakes, and floods? How long does it take to rebuild? Is there anything communities can do to speed the process, to reduce the losses, to become more resilient?

“Journalists do a lot of hand-wringing about what is or isn’t journalism or who is or isn’t a journalist,” Rispoli said. “That is completely missing the point. What we need to focus on is, ‘Do…

Do you know what’s trending on social? Has your boss ever asked you to make something go viral? Ever wonder what will happen if you block that pesky troll? How much time should you be spending listening instead of posting? Are ‘stories’ really the way of the future?

The UK's surviving urban commons are precious green spaces, but the laws that protect them are confusing, complicated and in some cases outdated.

In a state where small communities abound, cities and towns are exploring new and innovative approaches to boost economic growth.  

How can public servants create impactful policies using human-centred design? Prototyping for Policy brought together designers and leaders to find out.

Startups and age-old mega corporations across the US are clamoring to develop tech solutions that tackle government’s biggest challenges. And for good reason. These ‘govtech’ companies recognize that…

Public space provides a window into the soul of a city. It is where collective urban life plays out — cycling to work, playing in a park, enjoying hot food from a street corner, performing music for a tip, coming together in celebration or resistance. This diversity of activity can make public spaces rich, but it can also make managing public space difficult.

How do you get audience members, much less the journalists presenting a story, to walk a mile in the shoes of a dot? Or a bar chart?